Terms & Conditions

My Mind Garden is operated by: Jacques van der Westhuizen (Sole Trader)

ABN: 27 788 235 042

Location: Sydney, NSW, Australia

Last updated: 11 February 2026

These Terms and Conditions set out the rules for using our website and booking or purchasing services from My Mind Garden. They are written in plain language. If anything is unclear, contact us before booking.

By using this website, booking a session, or purchasing a service, you agree to these terms.

1) Who we are and how to contact us

Business name: My Mind Garden
Operator: Jacques van der Westhuizen (Sole Trader)
Email: hi@mymindgarden.au
Phone: +61 431 302 117

2) Services covered by these terms

These Terms apply to:

online or in person psychotherapy sessions and related wellbeing support offered by My Mind Garden
free consultations (if offered)
packages or bundles (multiple-session purchases)
optional text-based support add-ons (WhatsApp support), where offered
use of this website and any content on it

3) Important note: not emergency or crisis support

My Mind Garden does not provide crisis or emergency services.

If you are in immediate danger, or think you may harm yourself or someone else, call:

000 (Australia) for emergency assistance, or
Lifeline 13 11 14, or
Beyond Blue 1300 22 4636

If you are outside Australia, contact your local emergency number or crisis service.

4) Eligibility and your responsibilities for online sessions

You must provide accurate information when booking.
Online sessions require a stable internet connection and a device capable of video calls (unless we agree on an alternative format).
You are responsible for being in a safe, private space where you can speak freely. If you are in a shared space, consider using headphones.
If you are under 18, you may only book if we have agreed in writing and any required parent/guardian consent has been obtained.

5) Website information and no medical advice

Content on this website is general information only. It is not medical advice and is not a substitute for professional medical care.

If you have a medical concern, diagnosis needs, medication questions, or require urgent support, speak to a GP, psychiatrist, or appropriate healthcare provider.

6) Booking, payments, and confirmations

Bookings are made through Wix Bookings (or other tools we may use from time to time).
Prices are displayed on the website and may change. The price at the time you book applies to that booking.
Payment is required as shown during checkout (including any packages or add-ons).
Your booking is confirmed once you receive confirmation (email and/or on-screen confirmation).

7) Cancellations, rescheduling, and late arrival

Our aim is to be fair to you and to the time reserved for you.

If you need to cancel or reschedule, please give at least 24 hours’ notice where possible.
If you cancel with at least 24 hours’ notice, we will offer rescheduling (subject to availability) or handle it in line with our Refund Policy.
If you cancel with less than 24 hours’ notice or do not attend, this is generally treated as a late cancellation/no-show and is usually not refundable.
If you arrive late, the session may still need to end at the original time so we can run to schedule. In most cases, the full fee still applies.

Mitigating circumstances:

We understand life is unpredictable. If there are genuine mitigating circumstances (for example, sudden illness or an emergency), contact us as soon as you can. We may make a reasonable exception at our discretion.

Full details are set out in our Refund Policy.

8) Refunds

Refunds are handled in accordance with our Refund Policy (available on our website).

In summary:

completed sessions are generally not refundable
late cancellations/no-shows are generally not refundable
packages/bundles may be refunded (if approved) on a pro-rata basis reflecting any discount

Nothing in these terms is intended to exclude rights you may have under the Australian Consumer Law.

9) WhatsApp text support (if offered)

If you use WhatsApp to communicate with us:

WhatsApp uses end-to-end encryption for message content by default, but metadata may still exist (for example, when messages were sent).
If you enable backups in WhatsApp or your device, backups may not be encrypted unless you enable WhatsApp’s encrypted backup setting.
WhatsApp support is not a crisis service and is not suitable for urgent or emergency situations.

Response times:

We aim to respond as quickly as possible and generally sooner, but you can expect a response within 24 hours.
Response times may be longer during weekends, public holidays, or when we are on leave.

By choosing to communicate via WhatsApp, you consent to communicating through that channel.

If you prefer not to use WhatsApp, contact us via messages or email instead.

10) Professional boundaries and respectful behaviour

We aim to provide a safe, respectful service.

We may end a session or refuse service (and/or discontinue ongoing services) if behaviour is abusive, threatening, discriminatory, or unsafe. Where appropriate, we will provide notice and, if relevant, discuss options for referral elsewhere.

11) Privacy and confidentiality

We handle personal information in line with our Privacy Policy.

Confidentiality is important. However, there are limits where we may need to disclose information, for example:

where required by law (for example, court order)
where there is a serious and imminent risk to your safety or the safety of others
where necessary to respond to a complaint or legal claim

12) Intellectual property

Unless stated otherwise, the content on this website (text, branding, graphics, and materials) is owned by My Mind Garden or licensed to us.

You may view and print website content for personal use only. You must not copy, reproduce, republish, or commercialise any content without written permission.

13) Third-party services and links

We may use third-party providers such as Wix and payment processors. Their terms and privacy practices also apply to your use of their services.

Our website may link to third-party sites. We are not responsible for their content, security, or privacy practices.

14) Limitation of liability

We take care in delivering our services, but to the extent permitted by law:

we are not liable for indirect or consequential loss (for example, loss of profits, business interruption, or reputational damage)
our liability for claims relating to the services is limited to resupplying the services or paying the cost of resupply, where permitted

Nothing in these Terms excludes consumer guarantees or other rights that cannot be excluded under the Australian Consumer Law.

15) Changes to these Terms

We may update these Terms from time to time. The latest version will be published on our website with the “Last updated” date.

6) Governing law

These Terms are governed by the laws of New South Wales, Australia. You agree that disputes will be handled in the courts of NSW.

17) Contact

Questions about these Terms:

hi@mymindgarden.au

+61 431 302 117