Privacy Policy

My Mind Garden is operated by Jacques van der Westhuizen (Sole Trader)

ABN: 27 788 235 042

Last updated: 11 February 2026

We respect your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we store it, and the choices you have.

If anything here is unclear, contact us and we’ll explain it in plain language.

How to contact us about privacy

Privacy email: hi@mymindgarden.au

Phone: +61 431 302 117

Location: Sydney, NSW, Australia

What personal information we collect

Depending on how you use our website and services, we may collect:

Your name and contact details (email, phone)
Booking information (session type, date/time)
Information you choose to share in forms or messages (including sensitive details about your wellbeing if you become a client)
Any admin details needed to provide services (e.g., cancellations, rescheduling)

Payments

Payments are processed via third-party providers (e.g., Stripe). We generally do not store full card details. We may keep payment references needed for records and accounting.

Website information

When you visit our website, we may collect:

IP address and general device/browser information
Pages visited and site interactions
Cookies and analytics information

How we collect information

We collect information when you:

Book through Wix Bookings
Submit a form on our website
Contact us by email, chat or WhatsApp
Use our website (cookies/analytics)

Why we collect and use your information

We use your information to:

Provide and manage services (bookings, delivery of sessions, follow-ups)
Communicate with you (appointment confirmations, changes, admin messages)
Process payments and keep appropriate records
Improve our services and website (analytics, performance, troubleshooting)
Meet legal, tax, and professional obligations

We don’t sell your personal information. Ever.

WhatsApp text support

If you use WhatsApp to communicate with us:

WhatsApp uses end-to-end encryption for message content by default.

However, WhatsApp (and your device) may still generate metadata (e.g., who messaged whom and when).

If you enable cloud backups in WhatsApp or on your phone, backups may not be end-to-end encrypted unless you turn on WhatsApp’s encrypted backup setting

If you prefer not to use WhatsApp, you can contact us via email or messenger instead.

Who we share your information with

We may share personal information only when needed to run the business and deliver services, including with:

Wix (website hosting, forms, Wix Bookings)
Payment providers (e.g., Stripe) for processing payments
Professional advisers (e.g., accountant or lawyer), where necessary
Authorities, if required by law or to prevent a serious and imminent threat to health or safety

We share the minimum required and use reputable providers where possible.

Overseas storage and processing

Some service providers we use (such as Wix, WhatsApp, and payment providers) may store or process information on servers outside Australia.

We take reasonable steps to choose providers with appropriate security and privacy controls.

How we keep your information secure

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

limiting access to client information
using secure systems and strong passwords
keeping admin and client records in controlled platforms

No system is 100% secure, but we take privacy seriously and continuously aim to keep information protected.

Cookies and analytics

Our website may use cookies and similar technologies to:

make the site function properly
remember your preferences
understand website traffic and improve performance

You can manage cookies through your browser settings. Disabling cookies may affect parts of the site.

How long we keep information

We keep personal information only for as long as needed to provide services and meet legal, tax, and professional obligations. When it’s no longer needed, we take reasonable steps to delete or de-identify it.

Your rights (access and correction)

You can request to:

access the personal information we hold about you
correct inaccurate or outdated information
ask questions or raise a concern about how your information is handled

Complaints

If you have a privacy complaint, please contact us first and we’ll respond promptly.

If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC)